Tips on Impressing an Important Client
If you have a customer who spends quite a huge sum of money with you company, it is to your best interest to keep impress and keep them interested in your products and services. This is because they are providing your business with a good sum of money. All you want at this stage is to have a relationship that is flourishing and not dying.
It is no doubt that you have given your client the right impression of your company the first time you met them, and they used your product. It is also important that you keep them impressed when they visit again with your brand being at the forefront of their mind. Below are some ideas that you can use to impress them.
Clean and Organize your Office
You would not want to invite your client to visit you when your office is disarranged. That is why it makes sense to have the office professionally cleaned before inviting you customer to visit you. Also, ensure that your employees tidy up their workstations and dispose any mess like loose paperwork strewn across their desks. You can also consider a new idea to improve your office’s look, like getting some new plants or installing framed pictures.
It also important to have a timetable of activities that you would wish to do with your customer during the day. For example, you may want to have a morning meeting, a lunch break and later a tour of the company or demonstrate a new product or service. Once the day is done, you can arrange to have a dinner with the to strengthen your social bonds with them.
Arrange for them to be picked and Dropped at their Hotel
If your client is visiting from a different country, it is good to arrange for their transport to and from your premises. You can have an executive chauffeur driving them around and impress them even more. You might be worried about the cost of hiring one, but believe it or not, the cost of hiring an executive transport is not that much higher than booking a similar service through the local taxi firm. It gives your client a sense of status and importance and also it shows them that you are not afraid of giving them a good treat and that you value their business.
One discouraging thing is for a client visiting a supplier or partner organization to wait around for the people they have to meet. It is important that you observe punctuality when meeting both new people as well as existing clients.
Prepare in advance before you can have them visit you. Have all the important items that you will need for the meeting at your disposal.