By law, if you’re planning on selling products online or otherwise you’re required to offer a refund policy for the products. Refund policies generally state that any product is 100% refundable after a stated period, around 4-8 weeks after the purchase date, in case the customer is not satisfied with the purchase. Aside from providing great products, as a seller, it’s your responsibility to provide great customer support services; this will surely keep your customers coming back for more.
Requirements for Quality Outsourced Support Services
The first thing is to learn about the kind of customer care services that the outsourced support company offers. In case the outsourced support services company does provide email, chat and phone support as well as remote control support then write them on your shortlist and ask about the prices. Getting to know the type of customer support service they provide should be a priority; ask if they offer IT support or just the quick canned responses.
Why not learn more about Support?
What Makes Customer Support Different from Tech Customer Care
Options – My Most Valuable Advice
The only real difference between the two is that all the simple and common inquiries are handled by customer support with the help of prewritten replies while the more complicated IT questions are redirected to the tech department. IT customer support doesn’t need the aid of other departments aside from the general programmer support; the general programmer support answers the unique questions concerning the product. Sellers that provide easy and simple products should likely hire simple customer support services since their products have simple functions and only a handful of documentations.
What Makes Live Different from Ticker Customer Care?
Email support is when customers send emails and a web oriented system corresponds by sending a ticket. In the world of customer support and services, forum threads and tickets are extremely common; customers can expect a reply within 4 to 24 hours of their email. Meanwhile the chat support is a kind of chat system with the support personnel on one end and the client in the other; inquiries from customers are answered much quickly, even as quick as 5 minutes. Sellers offering high-end products would typically have customers that require urgent support assistance; chat support would be ideal in these situations. The best kind of customer support is when tickets and live support is mixed; the more complicated questions are answered through email and the easy and common questions are answered through live chats.
Remember that the IT support services offered should be able to cater to other additional services. Like when you want a working report service that displays all the tickets finished in the day as well as the day before.